Teresa Heaven plays a pivotal role in the day-to-day operations and client support at the Listening Partnership. With a background in business administration and executive support, she ensures smooth coordination across coaching engagements, manages scheduling, and supports both clients and coaches with efficiency and attention to detail.
About Teresa
With a meticulous and client-focused approach, Teresa ensures that every interaction is handled with professionalism, discretion, and responsiveness, allowing the Listening Partnership to deliver high-quality coaching services with seamless execution. Teresa provides operational and administrative support across key areas, including:
- Client Coordination – Managing communications and logistics to ensure a seamless experience.
- Business Operations – Overseeing administrative processes and maintaining workflow efficiency.
- Executive Support – Assisting coaches with key business functions and project coordination.
Her expertise lies in creating structured, well-organised systems that enhance the client experience while enabling the team to focus on delivering impactful coaching.
Training & Facilitation
Teresa is responsible for facilitating online training sessions, ensuring that virtual workshops and learning environments run smoothly. She oversees the practicalities of session delivery, manages participant engagement, and provides logistical support to ensure a smooth and well-organised experience for both coaches and attendees. Her attention to detail ensures that training sessions are well-structured, accessible, and professionally executed.
Client Experience & Engagement
Supporting client interactions and coordination, Teresa ensures smooth communication, timely responses, and high standards of professionalism. Whether managing bookings, handling enquiries, or coordinating sessions, she ensures that every engagement runs efficiently behind the scenes.
With a career dedicated to high-level administrative and operational support, Teresa plays a crucial role in ensuring the smooth running of Listening Partnership. She manages the essential behind-the-scenes coordination that enables the team of coaches to focus fully on their work with clients. From handling scheduling and logistics to streamlining processes, her support keeps everything running efficiently—allowing the coaches to deliver their best work without distraction.
“Teresa has a positive, proactive style. She is organised and, responsive to all our clients. Working behind scenes she ensures that the Listening Partnership Masterclasses and events are co-ordinated efficiently and run smoothly.”